IT Helpdesk Support

When your company’s employees have technology questions and problems, they most likely contact the IT department for help. However, sometimes the strain of these “fix it” situations can cause valuable IT personnel to waste time that could be spent more productively on big-picture strategy and priority concerns.

alleviate the burden on your internal team, Interlink offers IT Helpdesk Support. An element of our IT Managed Services solution, Helpdesk Support provides you with a knowledgeable team of professionals that take technology calls from your company and troubleshoot issues over the phone. When additional support is needed, we dispatch a service technician to your offices immediately to resolve the issue with as little disruption to you as possible.
24/7 Support

Our support plans are flexible, even offering 24/7 phone support and service — including availability on weekends and holidays. With Interlink IT Helpdesk Support, you can choose to simply augment your internal call center, or completely outsource it to us.

 

 

 

Knowledge Base
For any Helpdesk Support Engagement, we'll work with you to create a custom knowledge base that includes details on the following:
  • Hardware and software details
  • Physical business address
  • Issue escalation contacts
  • Enhanced contact standards for company VIPs
  • After-hours support strategies Device lists
  • Site maps and network topology Support documents for custom application IP ranges
  • Common issues and resolutions
End to End

With this information stored and readily available to your Interlink Helpdesk Support team, we can ensure that issues are solved as quickly and efficiently as possible, and that common problems are communicated to you for more proactive resolution.

 

 

 


Integrity as a driving force of Interlink
Proven Process
No matter your support needs, you can trust in the expertise and professionalism of Interlink. Our technicians are certified by leading technology manufacturers to service and support their equipment in accordance with warranty requirements.

Solutions